Terms and Conditions

OVER VIEW

This website is operated by Atlas Studios Floral . Throughout the site, the terms “we”, “us” “our” and “Atlas Studios” refer to Atlas Studios Floral. Atlas Studios Floral offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

OUR CONTRACT

All order requests received are an offer to purchase and are subject to acceptance by Atlas Studios Floral, and any of its personnel, reserve the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

 

DELIVERY POLICY

As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to satisfy your selection, but this cannot be guaranteed.

  

CHANGES TO YOUR ORDER

If you wish to Change your order, please do so by contacting out team at atlasstudios.floral@outlook.com. We will always try our best to make last-minute changes for you, but we can only guarantee changes to the delivery address and card messages when we receive more than 36 hours of notice.

 

YOUR CANCELLATION RIGHTS

You can cancel single orders by giving us not less than 36 hours notice prior to the requested delivery date. In those circumstances, a full refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started the preparation of your order at the time notice is given (e.g. flowers have already been ordered). The easiest way to cancel your order is to call (0409589356) or email Atlas Studios at atlasstudios.floral@outlook.com. If your refund request has been accepted by Atlas studios the payment will only be refunded to the card we have on file.

 

REFUND POLICY

Atlas Studios Floral goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flower's life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on www.atlasstudiosfloral.com, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

 You can generally expect your flowers to last 4-7 days provided they are cared for correctly.

5 steps that will help your flowers to last as long as possible: 

  1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water.

  2. Ensure the vase that is used is clean and filled full with fresh water

  3. Always keep an eye on the water levels and change the water completely every two days or when the water starts to look dirty.

  4. Keep the flowers out of direct sunlight

  5. Keep the flowers away from drafts and air-conditioning

  6. Make sure to keep the flowers in a cool environment to help ensure their best life span

If you feel the flowers have not lasted for at least 3 days let us know within this time by calling 0409589356 or email at atlasstudios.floral@outlook.com. Atlas Studios reserves the right to request photos or images of the original flowers. Atlas studios requires that any dissatisfaction with the freshness of the flowers be communicated to our Team within 3 days of delivery.

To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. 

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business days to process.

GENERAL CONDITIONS

Atlas Studios reserves the right to refuse service to anyone for any reason at anytime. The recipients reserve the right to request the name of the person who sent them a flower delivery to help protect them against stalking or any other illegal activities. The purchaser will be notified if the request has been met.

Disclaimer:

Some of the event Photos are from weddings I have freelanced for and are not work produced by Atlas Studios Floral. They are a result of the very talented Blooms By Cecilia.